Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Returns made within 30 days of purchase will be refunded to the original method used for payment (no exceptions). Only merchandise purchased on hunterboots.ca are potentially eligible for return.
Please Note: Items marked Final Sale are not eligible for return.
Click HERE to start your return.
- You will need to provide your order #, item(s) you want to return, and the reason for return in order to receive a mailing label & return shipping instructions.
- You will receive an email when your return is received and your refund has been processed.
- Please allow 4-5 business days for your refund to be initiated
Please note that you must return the items in a shipping box or bag—either new or the one used to ship your original order. Be aware that if the return is not properly packaged, or if the shoe box is used as a shipping box, a handling fee of $15 will be deducted from your refund amount.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact customer service for issues related to damages, workmanship and mis-shipped items.
Exchanges
Sadly, we are unable to offer direct exchanges due to the logistics of our current fulfilment. Please return your order for a refund. Once the return is accepted make a separate order for the new item.
Exceptions / non-returnable items
Please Note: Items marked Final Sale are not eligible for return.
Unfortunately, we cannot accept returns on gift cards.
We do not refund original shipping fees.
Contact our Customer Service team at cs@hunterboots.ca with any questions or for further assistance.